Technical Support Specialist · Application Support · BI Platforms · 日本語
I support clinical and business applications for HCA Healthcare across 180+ hospitals, including hands-on work with Palantir Foundry (AIP, Apollo) in HCA's enterprise environment, alongside Power BI and Tableau, working knowledge of Celonis process mining, and the full-stack skills to handle UI enhancements myself. In English, and in conversational Japanese.
Application support for data-driven platforms, UI enhancement work, and Japanese language capability, mapped line by line.
Application support and Tier I technical support for clinical and administrative users across HCA's Epic-based CereCore environment (180+ hospitals, 2,300+ care sites). Hands-on with Palantir Foundry, AIP, and Apollo in HCA's enterprise environment. Active Directory and OneIdentity administration, ServiceCentral ITSM, knowledge base authoring, HIPAA-compliant handling throughout.
Independent consulting for local business clients: analytics dashboards, reporting interfaces, and automation pipelines on Cloudflare Workers, D1 (SQL), and REST APIs - plus UI enhancement work in HTML, CSS, JavaScript, and React. I own the full application support lifecycle for everything I deploy: monitoring, incident response, bug triage, and end-user training.
Live phone support for customers and business clients - structured troubleshooting, consistent first-call resolution, and audit-ready documentation in a fast-paced environment.
High-volume call center technical support: POS terminals, peripherals, and connectivity, managed end-to-end from intake through resolution.
Recent independent work - every one deployed to production and supported by me.
An agent platform with a web dashboard, task queue, and voice-activated workflow automation - skills dispatched and executed headlessly against a managed vault.
Multi-platform brand publishing application for managing presence and content across social channels.
A cross-platform Flutter app that helps users decide what to eat. Fully tested, deployed as a PWA on Cloudflare Pages with a custom domain, and backed by a Workers + D1 API.
JWT-authenticated admin backend with live usage analytics wired to the Cloudflare GraphQL Analytics API on a scheduled trigger - the kind of data-driven interface this role supports.
Windows Server 2025 AD domain with domain-joined workstations - hands-on ADUC, DNS, group management, and domain-join workflows, mirroring the identity work I do professionally.
My wife is Japanese, and Japanese is part of every day in our bilingual household. I've spent extended time living in Japan with family there - the language comes with the culture attached: the etiquette, the communication style, and the way Japanese organizations actually work.
For a support role, that means I can put Japanese-speaking end users at ease, handle the courtesy register a Japanese client expects, and bridge cleanly between Japanese stakeholders and an English-speaking technical team.
Remote-first with a secure home office and dedicated fiber internet (1 Gbps+). Available weekday afternoons EST - happy to work around your schedule.