CS
Customer Success · DevSecOps · Tokyo

Relationships that compound. Outcomes that retain.

I close high-trust, high-stakes relationships — and I speak the engineer's language too. $1M+ in relationship sales, workshops I've run myself, and platforms I've shipped on a Git-based pipeline.

Why I fit this role → Get in touch

Customer Success is sales without the close — earning trust, proving value, and keeping it. I've done the hard version with buyers staking a million dollars, and I understand the product world GitLab's customers live in from the inside.

Most CSM candidates have the relationship instinct or the technical fluency. I bring both — plus a reason to be in Tokyo that doesn't depend on a visa.

Relationship Sales
$1M+
Real estate closings owned end-to-end — discovery, trust, negotiation, and long-term client retention.
Enablement
Workshops
Designed and led buyer workshops, gathered structured feedback, and turned it into action — the core CSM motion.
Platforms Shipped
4+
Production apps deployed on a modern edge stack with Git-based CI/CD — I've lived the developer lifecycle.
01

What the role asks → what I bring

Trusted advisor relationships, adoption & retention
→
A decade of high-trust client relationships — short-term deals and long-term advocacy, where my income depended on the customer winning.
Lead workshops across the lifecycle
→
I've built and run buyer workshops and structured feedback loops — facilitation is already muscle memory.
Discuss Git, branching, SDLC & pipelines
→
I ship to production on CI/CD with real branching workflows — primarily GitHub Actions, and hands-on in GitLab for an active project.
CI/CD & DevSecOps fluency
→
Automated build/deploy pipelines on a Cloudflare-native stack; I understand what teams are trying to streamline.
Translate usage data into recommendations
→
I've built analytics & tracking pipelines into the platforms I've shipped — turning raw usage into decisions is what I do.
Enterprise / regulated environment savvy
→
Day job supporting a 24/7 HIPAA-aware healthcare IT environment — I'm fluent in enterprise stakes and process.
02

I don't just talk DevSecOps — I live in it

Edge Platform Work

AI Applications & Automation

A body of AI-powered application and automation work I've designed and built end-to-end — deployed entirely on Cloudflare's edge with a Git-based pipeline. Hands-on proof I understand the platform and workflows GitLab's customers depend on.

Cloudflare WorkersPagesD1GitHub ActionsCI/CD
Mobile · Shipped

Grubble & EzeeTips

Production apps from concept to store. EzeeTips is live on Google Play; Grubble runs a Worker + edge database backend, with its repository and pipeline managed in GitLab. I've owned the full lifecycle: branch, build, test, deploy, iterate.

React NativeFlutterGitLabREST APIsEdge DB
Enterprise IT

Clinical Support, HCA / Parallon

Front-line support in a high-volume, 24/7 regulated healthcare environment — Active Directory, identity & access tooling, SLAs. I understand how large organizations actually adopt and govern software.

Active DirectoryIdentity / IAMSLAsHIPAA-aware
Credentials

Foundation

IBM Full-Stack Development certification and an active Florida real estate license. The combination is the point: I can sit with an engineering team and a buying executive in the same afternoon.

IBM Full-Stack CertFL Real Estate LicenseSales Training
日本

The Japan piece isn't a wish — it's already my life.

  • My wife is a Japanese citizen, and as her spouse I hold the right to live and work in Japan — no visa sponsorship required.
  • We have family and a home base in Tokyo; my in-laws live there. This is a permanent move, not an experiment.
  • I'm building toward a long-term life in Japan — a stable, present member of a local team for years, not a flight risk.
  • I'll be genuinely on the ground in JST, available for the customers and colleagues this role serves.
Let's talk

Ready to drive adoption,
retention, and advocacy.

jblanchardjr@gmail.com Greater Tokyo, Japan jamesblanchard.org